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Public Ticket #17353

Widgets Erased when Troubleshooting with Default WordPress Theme

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FWD2016 replied

Customer Reply

Thanks for the reply.

I should have checked the "Inactive Widget" area.
I never had to before, so it was not a norm with me, but still I should have. 

Sorry, and thanks for reminding me. 

This is resolved. :)

PenciDesign replied

Staff Reply

Hi,

It's not the problem with the theme - It's an issue from WordPress itself. From version 5.5+, it will remove all widgets if you change the theme.

Maybe you should check again the old widgets on Appearance > Widgets > scroll down to "Inactivate Widgets"

Best Regards,

PenciDesign

FWD2016 started the conversation

Conversation Start

Today, I had to go into maintenance mode to do some troubleshooting because a plugin was not working. 

As one of the basic steps to troubleshoot is to change to a WordPress default theme, to see if the issue is theme related. 

When I switched a WordPress default theme, of course the widget area changes too. When I switched back to Soledad, the widgets that I painstakely inserted previously in the SoleDad Theme were all erased. This means I have rebuild my sidebar widget list from scratch. 

In the past, this was never an issue, the widgets used for a theme were not lost and switching back to the main theme always included the previous list of widgets. 

Not this time. 

Is there a way to restore these widgets?

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