simbolicamente replied
Customer Reply
Hi,
Yes, it works now!
Thank you so much,
Have a good day!
Public Ticket #17500
Soledad Instagram Feed
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please go to http://pencidesign.com/penci_instagram, get the Access Token then fill to the Instagram Widget. The API service now working properly.
Regards,
PenciDesign.
simbolicamente replied
Customer Reply
Hi,
Ok so I can’t do anything in the meantime?
Please update me when there are news or when there is a solution!
Thank you,
Have a good day
PenciDesign Supporter replied
Staff Reply
Hi,
The Instagram API service has some issues while getting data, I'll check and update this ticket when the problem is solved.
@togethervb: please send me your site URL, I'll check and help you fix all issues.
Regards,
PenciDesign.
togethervb replied
Customer Reply
I'm having the exact same problem. It started after I installed the latest version. Exactly what you describe is happening to me.
That upgrade has also completely messed with my previous column and margin settings, my header, and more, and now I can't get the system to accept any changes. It looks terrible.
simbolicamente replied
Customer Reply
Hi!
Yes, I tried but it doesn't work. When I go on this page https://pencidesign.net/penci_instagram/ and I click on "Allow", it takes me to a blank page. No new access token appears to me.
Barbara
PenciDesign Supporter replied
Staff Reply
Hi,
The Instagram Access Token is only available in 60 days, you must create a new token after that time.
Please go to Appearance > Widgets, expand the Footer Instagram widget area, then config the .Soledad Instagram Feed.
Go to https://pencidesign.net/penci_instagram/ get new token information then fill it out again on the Widget settings.
Regards,
PenciDesign.
simbolicamente started the conversation
Conversation Start
Good afternoon,
Today the widget "soledad instagram feed" stopped working out of the blue.
When I go on "customize" I cannot see my Instagram posts and it says "No any image found. Please check it again or try with another instagram account.".
When I tried connecting and finding the "access token" and the "user ID" again, even if I give consent it doesn't connect and "API" neither. I also tried using other plug-ins but they didn't solve anything.
Can you help me?
Thank you
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