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Public Ticket #17648

Install plug in

Conversation thread

PenciDesign replied

Staff Reply

Hi,

Ok, please send me your anydesk information in a private reply.

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

Please send me: 

- Your WordPress site admin URL 

- Your WordPress site admin account ( username and password ) 

- Your FTP account ( include FTP host, FTP username, FTP password ) - or your hosting account ( hosting URL, username and password to login to the hosting ). 

in a PRIVATE REPLY.

I will check it to help you. 

Best Regards,

PenciDesign

amirfanaeian replied

Customer Reply

Hi

i have done this but the issue is exist  

regards

Amir  

PenciDesign replied

Staff Reply

Hi,

Please re-update the plugin "Penci Shortcodes & Performance" by go to Plugins > All Plugins > deactivate & delete plugin "Penci Shortcodes & Performance"

After that, re-install the plugin via Appearance > Install Plugins.

When you have done, please re-check it again on https://validator.ampproject.org/ to see the problem is fixed or not.

Best Regards,

PenciDesign

PenciDesign replied

Staff Reply

Hi,

Yessmile.png Exactly. Some new updates doesn't come with update recommend plugins, just update the theme only.

Best Regards,

PenciDesign

amirfanaeian replied

Customer Reply

Thank you very much

PenciDesign replied

Staff Reply

Hi,

No problem with thissmile.pngThat means there is no plugin that need to update.

Best Regards,

PenciDesign

amirfanaeian started the conversation

Conversation Start

Hi 

Actually I have updated theme to latest version, there is active install plug in button in appearance but when I click on it there is no plug in there to be updated or install is there any issue with that ?

Regards 

Amir 

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