Hi,

I'm Kang, CEO of PenciDesign team. I'm sorry if you're feeling that. But, as I checked no any rude in the replieds on your another ticket. You're doing wrong and the support staff just let you know about what you did wrong. And with each replied, he said with you "hi" & "please" - I don't know why you said it's rude. About the support, it's included by Envato - not from us - Envato put it that way and requirement us follow it. We're selling this theme $59 and Envato get 30% in this $59. We just get $42 from you and we need to pay for our developers each month to keep this theme update & makes new features, also we need to pay for each support staff $2-3k/ month to stay here and answer all questions for all customers. So, please don't think that with $59 you paid, it's expensive price for our theme.

And with your issues here, you asked us: "How do I customise theme to get the Soledad Magazine demo on your webiste?" and our support staff let you know about the way to do that in the video tutorial. Have you checked it and do following it? It's just in some mins and all the steps are clearly - All our customers can config the magazine layout with that video tutorial, don't know why you can't do that. You can check on themeforest.net - most of all the author makes the video tutorial without sounds because it's not need for easy steps. The video tutorial is much easy with write here to let you know how to do each step. So, please check the video tutorial and do following it to know how to config homepage magazine layout.

If you have any question, let us know and our support team will help you with this. And one more thing, because the tickets is too much as you see ( and have a lot of ticket in private you can see ), so maybe our support staff will answer it as short and as complete as possible. It helps us can answer all the customers in the fastest time.

I hope you can understand it.

Best Regards,

PenciDesign