Activate the product again | PenciDesign Support

SenenFerros replied

5 years ago

Customer Reply

I already activated it, thank you very much ^^

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

Alright. Please refresh your browser then try to activate again.

If you still can't activate successfully, please send me your site login credential in a PRIVATE reply. I'll log in and help you.

Regards,
PenciDesign.

SenenFerros replied

5 years ago

Customer Reply

as you can see the link is the same right?

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

1. Please check the exact domain name you've set up on WordPress by going to Settings → General → Site Address (URL): (www and non-www is 2 different domain),

2. I've assigned the license key to the domain name you've posted on the reply (https://www.diariodeunhipocondriaco.es/)

Please check and try activating again.

Regards,
PenciDesign.

SenenFerros replied

5 years ago

Customer Reply

When I activate it, it tells me this, but I'm on the same page, I don't understand

This license key has been registered for the domain: https://www.diariodeunhipocondriaco.es/ please buy a new license.

I don't know why this happens will it be for the / at the end?

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

I've transferred your license to the new domain.

Please check then activate on your site.

Regards,
PenciDesign.

SenenFerros replied

5 years ago

Customer Reply

Hello good, the new domain is https://www.diariodeunhipocondriaco.es/

I hope that this little mishap hasn't caused a lot of inconvenience.

Have a good day :D and thanks

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

Please send me the new domain name you want to transfer. I'll check the information and send you feedback soon.

Regards,
PenciDesign.

SenenFerros replied

5 years ago

Customer Reply

I have bought another domain and accommodation since in the other I do not have access to anything, I can send you proof that it only changes the .com for the .es

I do not want to abuse the template, I want them to believe that they have scammed me in the old one and now in the new one I have had to buy another domain and another hosting, I hope they believe me

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

I've re-assign your license key to your domain.

Please check then activate again.

Regards,
PenciDesign.

SenenFerros started the conversation

5 years ago

Conversation Start

I competed the template to use it in that domain with a host but it turns out that I have been scammed in the hosting host and now I am in another hosting company but when I go to activate the template I cannot because it tells me that it has been activated in the other hosting . is there a way to remove from one and put it in the other?

Thank you for reading