Customise and WP Bakery Not working

DerekAMG replied

5 years ago

Customer Reply

Thanks for your help here. Very much appreciated. Have a great weekend.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

This is the solution if you want to use ADS PRO on your site without conflict with the editor:

- Install the Adblock plugin for your browser: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/. This plugin will block all js scripts of ADS PRO, you can enable/disable while editing/customizing.

Regards,
PenciDesign.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

Please install the Teamviewer software here: https://www.teamviewer.com/ Then send me the connect information. This is remote desktop software.

Regards,
PenciDesign.

DerekAMG replied

5 years ago

Customer Reply

Thank you. I'll be online with Teamviewer about 19:00 GTM

Derek

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

You can contact me from 13:00 to 20:00 GTM.

Regards,
PenciDesign.

DerekAMG replied

5 years ago

Customer Reply

I can't do that right now but will be able to tomorrow if that's okay? What time suits you and timezone please?

Thank you for your help.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

I'm also working on macOS and Firefox, everything on your site working fine on my device.

Can you install Teamviewer send me your information? I'll check your issue via this software.

Regards,
PenciDesign.

DerekAMG replied

5 years ago

Customer Reply

Thanks for the CB Mail Sender! Nice. As far as the WP Bakery and Customize panel goes I still cannot access that at all. Or see the page structure for editing for any of the pages – even the new one you created. Did you build that in block editor? Or with WP Bakery?

Not sure if it will be a problem but I am on Macs here. Using Firefox and Safari both the same problem. I even deactivated Ninja PopUps as well – still can't get past loading on customize.

Very strange. Could it be my user settings?

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

1. The problem is because some files of the plugin Arscode Ninja Popups can't load properly. I've tried to create a new page, customize your settings on Customize panel and have not found any issues. This is a page I've created: https://www.nzsurfjournal.com/?page_id=9190&preview=true

2. I've installed the CB Mail Sender plugin, this plugin helps you change default WordPress email and name, you can change it at Dashboard → CB Mail Sender.

Regards,
PenciDesign.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

Please send me your site login credential in a PRIVATE reply. I'll need to log in then check your site issue.

Regards,
PenciDesign.

DerekAMG started the conversation

5 years ago

Conversation Start

I'm having a bunch of issues on my site. I'm unable to edit or create pages with WP Bakery, I am unable to access the customisation area and make any changes at all. I just get a blank page and loading notice. It never loads.

I have Gutenberg active. Is this the issue? Is there a workaround. Surely I'm not the only one this is happening to?

Please help,

Derek