Mobile Screen Menu frozen

Public Ticket #17850

Conversation thread

PenciDesign replied

4 years ago

Staff Reply

Hi @msutyler2,

Here is a ticket for PenNews theme - not Soledad.

Also, please make sure you updated the theme to the latest version 8.0.2 and try it again.

To update the theme - please check this guide

After updating the theme, clear all the cache and check it again. If the issues still appear, let create a new private ticket and send us your admin URL and admin account ( username and password ) - and we will have a look at this to help you.

Best Regards,

PenciDesign

msutyler2 replied

4 years ago

Customer Reply

I'm having the same issue - my mobile hamburger menu does nothing when clicked.

Bestgamingsettings.com

groundvisiontechnologies replied

5 years ago

Customer Reply

Please ignore this.. I think I have fixed it.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

I've checked your site on my mobile phone, everything working correctly, you can view the video below:

Please try to clear your browser cache then check again.

Regards,
PenciDesign.

groundvisiontechnologies started the conversation

5 years ago

Conversation Start

While browsing the site on the mobile phone, I notice there are instances when the bookshelf icon is frozen. It does not respond. Please notice the encircled portion of the attachment. What could be the reason for such freezing?

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