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Public Ticket #17867

2 sidebar blog/article posts

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

There is no one has any problem with Google Analytics after update this theme, but there're many users who have a problem when using W3 Total Cache + Google Analytics.

Please try to disable the Lazyload for GA JS code on W3 Total Cache settings then try to check again.

Regards,
PenciDesign.

msutyler2 replied

Customer Reply

I've noticed a pretty large decrease in pageviews since updating to the new theme. Have other customers experienced a decrease in pageviews when updating? Or is it just a coincidence that I updated the theme and there was a traffic decrease?

PenciDesign Supporter replied

Staff Reply

Hi,

After the update is completed, you need to clear all your site cache to make your site refresh and update all data.

Please understand: the analytics code not working when your site is in maintenance mode (about < 5 minutes), and everything will work properly after this time. So please check your GA code again.

Regards,
PenciDesign.


msutyler2 replied

Customer Reply

thats not good - the analytics have been wrong for almost 2 hours now?

PenciDesign Supporter replied

Staff Reply

Hi,

The progress only needs about under 5 minutes.

Regards,
PenciDesign.


msutyler2 replied

Customer Reply

How long will this take to update?

PenciDesign Supporter replied

Staff Reply

Hi,

Yes. When you update your theme, WordPress will put your site in maintenance mode, so Google Analytics will not available at this time. Everything working properly again when the update progress is completed.

Regards,
PenciDesign.


msutyler2 replied

Customer Reply

I've updated the theme. But as soon as I did that - my site traffic plummeted. 

Is this because of a google analytics error when updating?

PenciDesign Supporter replied

Staff Reply

Hi,

Please send me your site login credential in a PRIVATE reply. I need to log in then check your site config.

Regards,
PenciDesign.


msutyler2 replied

Customer Reply

it says i already have the latest version?

PenciDesign Supporter replied

Staff Reply

Hi,

The is no problem with your current pages/post/settings, but you should backup all your site data before update.

If you can't do it by yourself, please send me your site login credential in a PRIVATE reply. I'll log in and help you.

Regards,
PenciDesign.


msutyler2 replied

Customer Reply

Will this cause any problems with my current pages? posts?

PenciDesign Supporter replied

Staff Reply

Hi,

Please go to Appearance → Customize → Single Posts → General, select Two Sidebar at Single Posts Sidebar Layout option.

Regards,
PenciDesign.


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