Post Comment Count stuck at Zero

Public Ticket #17892

Conversation thread

rtblogger replied

5 years ago

Customer Reply

Thank you. Your fix helped. Please close thread.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

This is not related to a child theme using. content-single.php & content-single-full.php is a different layout display for a single post. The file content-single.php is a standard single post file. If you're using another single post layout (selected on the customizer settings), you should make a change on this layout file (in your case is content-single-full.php).

Regards,
PenciDesign.

rtblogger replied

5 years ago

Customer Reply

I wanted to say thanks. I was able to make the change. Also, I wanted to point out that changing the code in soledad/content-single.php didn't change anything, however changing the code in soledad/content-single-full.php did. Not sure if this has to do with the fact that we are using the child theme.

Thanks!

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

If you want to change the HTML markup of comment number on a single post, please follow these steps:

1. Go to Appearance → Themes → Theme Editor:

- Select theme to edit: Soledad,

- Navigate to: soledad/content-single.php

- Find:

<span><?php comments_number( '0 ' . penci_get_setting( 'penci_trans_comment' ), '1 ' . penci_get_setting( 'penci_trans_comment' ), '% ' . penci_get_setting( 'penci_trans_comments' ) ); ?></span>

Replace with:

<a href="#comments"><?php comments_number( '0 ' . penci_get_setting( 'penci_trans_comment' ), '1 ' . penci_get_setting( 'penci_trans_comment' ), '% ' . penci_get_setting( 'penci_trans_comments' ) ); ?></a>

Repeat these steps when you update this theme to the latest version.

Regards,
PenciDesign.

rtblogger replied

5 years ago

Customer Reply

gone through the plugin settings and could not find anything that could be causing the comment count of the post page to not update, but I suspect it has something to do with it showing up as a <span> element instead of an <href>. I saw a question about a similar issue on stack overflow, but it involved changing the code.

Where would I be able to edit the comment count on the post page in the theme code?

Thanks!

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

This issue and all other problems about comment form/number/counting are related to the Disqus plugin.

So please check this plugin config carefully.

Regards,
PenciDesign.

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