PenciDesign Supporter replied
Staff Reply
Hi,
Please download the attachment file then overwrite it to:
wp-content/themes/soledad/inc/templates/about_author.php
Regards,
PenciDesign.
Public Ticket #18034
Website broken
Conversation thread
subaru20 replied
Customer Reply
Thank you. It was fixed but the issue came back again. The photos of every user under the article aren't displayed. It shows the per default one. Could you please fix it and ideally share how to do it myself so I don't have to reach out again. Thank you.
Saber.
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed the avatar display issue.
Please check.
Regards,
PenciDesign.
subaru20 replied
Customer Reply
Thank you. I disabled the plugin. This leaves the photo not displayed as well as they were. Here is a screenshot. Would really appreciate if you have a workaround for this. Thank you.
Saber.
PenciDesign Supporter replied
Staff Reply
Hi,
This plugin will get the image you've upload to Gravatar by your email address, please go to https://en.gravatar.com/, upload your avatar image then try again OR just disable this plugin.
Regards,
PenciDesign.
subaru20 replied
Customer Reply
Sure, thank you. But I couldn't see from where I can display the photos for the authors under the articles. Can you provide me with the steps please?
PenciDesign Supporter replied
Staff Reply
Hi,
Please check the ProfilePress plugin, all the avatars on your site now display on the ProfilePress setting, not from the default WordPress profile.
Regards,
PenciDesign.
subaru20 replied
Customer Reply
Alright thank you. What about the avatar thing? The photos aren't appearing under the articles.
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site on Google Chrome, all the statics files can't loading and show 404 errors. About this issue, please contact your hosting support for more information.
PenciDesign.
subaru20 replied
Customer Reply
Can you please double check now? The same issue is back again. Would appreciate any input on this. Thank you.
subaru20 replied
Customer Reply
Thank you. Hope it doesn't break by itself. One more question please, as previously communicated, the photos for the authors are not displayed in the avatar section of the articles. Here's another screenshot.
PenciDesign Supporter replied
Staff Reply
Hi,
Your site working correctly on my device. Please clear the browser cache then check again:
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me your site login credential in a PRIVATE reply. I'll log in and help you.
Regards,
PenciDesign.
subaru20 started the conversation
Conversation Start
Hi guys,
The theme looks like it is broken, or that there's something wrong with the website. I did update the theme and the WP core files. However, I am unable to fix the issue. The website loads incorrectly. See screenshot:
- Website doesn't load properly
- Photos for the authors are not displayed in the avatar section of the articles
- Favicon sometimes doesn't display.
Would really appreciate your help.
Best regards,
Saber.
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