Instagram Feed | PenciDesign Support

vmgcam replied

5 years ago

Customer Reply

Thank, that did the trick. Future Activity had to be switched on in the privacy setting.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi @vmgcam,

This error is because your account has been blocked. Please login to your Instagram account then check again.

Regards,
PenciDesign.

vmgcam replied

5 years ago

Customer Reply

Hi,

When I want to refresh the access token I get this error message after clicking the link in the widget:

{"error_type": "OAuthException", "code": 400, "error_message": "Your account is connected to Facebook account, and your Facebook account's future off-Facebook activity is currently turned off."}

Theme and plugins all up to date.

Can you please help?

Many thanks

Gijsbert

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

Glad to hear that. Thank you for purchasing our theme.

Have a nice day.

Regards,
PenciDesign.

planetorlando replied

5 years ago

Customer Reply

omg right - it was set to 1 - :(

Thank you so very much for all of your help!!!

fyi - I'll be purchasing more license soon for 3 other sites.

I love your designs and how easy they are to edit. As well as the great instructions and your customer service!

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

1. The image width base on the setting of your column, please enter the columns you want to show at

Number of Columns: settings (recommend is 8).

2. For the best performance & to avoid conflict, you should install and use the Classic Widget settings.

Regards,
PenciDesign.

planetorlando replied

5 years ago

Customer Reply

That worked but the images are huge. I don't see where to reduce the size of the images.

Also - to see the soledad widgets I had to install a plug in to take my site back to the classic widgets style.

Thanks for the quick response.

PenciDesign Supporter replied

5 years ago

Staff Reply

Hi,

1. Please go to Appearance > Widgets, add the .Soledad Instagram Feed to the Top Instagram widget area. Then go to https://pencidesign.net/penci_instagram/ get the token information then fill it out on the Instagram Widget settings.

2. All the Instagram Access Token is only available in 60 days, you must create a new token after that time: https://developers.facebook.com/docs/instagram-basic-display-api/guides/long-lived-access-tokens/

Regards,
PenciDesign.

planetorlando started the conversation

5 years ago

Conversation Start

for The Travel Girl theme, just need to know how to get my instagram feed displaying in the very top like the demo.

I did search and try , can't seem to find how to input the feed

Thanks