PenciDesign Supporter replied
Hi @Cedalise Metayer,
1. Maybe your server config doesn't compatible with the Page Speed Optimizer plugin, please read the document here and follow the instruction: https://optimize.pencidesign.net/1.-installation-1
2. You can't submit a ticket if your license has expired the support time. Please try to renew the item support the try again: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Regards,
PenciDesign.
