Can't update theme automatically

Public Ticket #18335

Conversation thread

PenciDesign replied

4 years ago

Staff Reply

Hi,

We've tested our theme on my testing site and I can go update normally.

I've checked the settings on your site and I see it's correct. So, please check points below:

1/ Make sure you've checked on:

View and search Envato sites
Download your purchased items
List purchases you've made

When creating your Envato Token.

2/ If you already did point 1 and it still doesn't work, please try to deactivate all plugins ( except plugins that come from the theme ) and try it again. If it works, let's enable each plugin to check what plugin caused this issue. Maybe some plugins blocked the API results from Envato API.

3/ If the 2 points above doesn't work, I think your hosting has something blocked the Envato API, you need to contact and ask them about this. It should be allowed.

Best Regards,

PenciDesign

PenciDesign replied

4 years ago

Staff Reply

Hi,

Yes, you can get the update automatically with our theme.

That's strange, we never see this problem before.

Please send me your WordPress site admin URL and admin account ( username and password ) - in a PRIVATE REPLY. I will take a look at this to help you.

Best Regards,

PenciDesign

johncarnegie replied

4 years ago

Customer Reply

Hi,

It still didn't work yet. I have just checked.

Regularly, with some other themes, when I clicked Updates Under Dashboard, all of the plugins and themes which are required to be updated will appear there. So all I need to do is just tick any plugin or theme which I would like to update and then it should work.

I hope we can do that with your theme as well.

PenciDesign replied

4 years ago

Staff Reply

Hi,

Sometimes, Envato API updates it slow a bit. Can you please try it again now?

Best Regards,

PenciDesign

johncarnegie started the conversation

4 years ago

Conversation Start

Hi,

I couldn't update the theme automatically. I installed the Envato plugin and inserted OAuth Personal Token. It was verified. But I couldn't see any update notification. I always had to download the theme directly from ThemeForest.

For example, right now, you have just released version 8.0.2 and the theme I am using is 8.0.1. But I didn't see any notification from my dashboard.

Check:

https://ibb.co/FqKzqwL
https://ibb.co/N9bzx7k

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