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Public Ticket #18369

Distorted Images

Conversation thread

PenciDesign replied

Staff Reply

Hi,

Please try to re-update the theme to fix it.

To re-update the theme, please edit the code like on this image

After that, go to Appearance > Themes > and click to "Update Now" on Soledad thumbnail to re-update the theme.

Note: Make sure you've enabled the auto-updates by doing follow this guide.

Best Regards,

PenciDesign

PenciDesign Supporter replied

Staff Reply

Hi,

In this case, please install the Teamviewer software then send me connection information. I need to check this problem on your computer.

Regards,
PenciDesign.

cafetecnologia replied

Customer Reply

Please see the attached files.

PenciDesign Supporter replied

Staff Reply

Hi,

I still can't access your site.

Please send me a screenshot of the issue or temporarily disable the firewall.

Regards,
PenciDesign.


cafetecnologia replied

Customer Reply

Done. Please try again.

Adding 2001:ee0:51d5:870:74f8:ff92:efb2:c623 to csf.allow and iptables ACCEPT...
ACCEPT  all opt    in !lo out *  2001:ee0:51d5:870:74f8:ff92:efb2:c623/128  -> ::/0  ACCEPT  all opt    in * out !lo  ::/0  -> 2001:ee0:51d5:870:74f8:ff92:efb2:c623/128  

PenciDesign Supporter replied

Staff Reply

Hi,

My IP: 2001:ee0:51d5:870:74f8:ff92:efb2:c623

Regards,
PenciDesign.


cafetecnologia replied

Customer Reply

Hello, how are you?

I'm sorry. I forgot that our firewall does not accept access from outside Brazil.

Please send us your IP so we can whitelist it.

PenciDesign Supporter replied

Staff Reply

Hi,

I can't access your site. Please check.

Regards,
PenciDesign.


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