Theme Files Downloading Issue

Public Ticket #18373

Conversation thread

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

You can download the Soledad Child theme here.

Regards,
PenciDesign.

irfan756 replied

4 years ago

Customer Reply

Thanks for your good response.

Does this theme come with a Child theme to manage in a good way?

Regdards:

irfan756 replied

4 years ago

Customer Reply

My Id: 800 625 353

Password: 742uds

But i think i have already used my download quota for today. If you can check you are welcome.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

Please install the Teamviewer software then send me connection information. I need to check this file on your computer.

Regards,
PenciDesign.

irfan756 replied

4 years ago

Customer Reply

Yes, I have checked. The option is there but I need to download whole files including child themes. But it only downloaded a 184 KB file. I am attaching a screenshot of the downloaded file.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

Maybe you've downloaded the wrong file. Please log in to ThemeForest, select All files & documentation options on the download button.

Regards,
PenciDesign.

irfan756 started the conversation

4 years ago

Conversation Start

I have purchased the Soledad theme today and when downloading all files it's just downloading its license.

And that license file only includes a license but not the child themes and other files.

Please look into this matter.

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