Css Tool Not Working | PenciDesign Support

Aqua78 replied

4 years ago

Customer Reply

I extended the support, but I still can't create a ticket. VERIFY PURCHASE WITH ENVATO - does not work. When saving, it asks for a code, but there is nowhere to enter it.

I wrote it in an old private ticket. Please take a look.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi @Aqua78,

You can't create a new ticket because your item support time is expired.

Please consider renewing item support by reading the document here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Regards,
PenciDesign.

Aqua78 replied

4 years ago

Customer Reply

I can't create a ticket. With envato, the purchase is not confirmed, something must have broken there. They require a code, but there is nowhere to enter it...

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi @Aqua78,

Please create a new private ticket with your WordPress admin account. I'll check and help you.

Regards,
PenciDesign.

Aqua78 replied

4 years ago

Customer Reply

Hi! Please help me too. I have files being created, but it turns out badly on mobile devices. Not all styles are loaded. I disable caching beforehand. What should I do?

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

The problem is because the Elementor plugin has output the wrong CSS syntax, I've regenerated this CSS by going to Elementor → Tools, clicking the Regenerate CSS & Data button.

Regards,
PenciDesign.

cherifam replied

4 years ago

Customer Reply

Hi!

Thank you a lot! You saved me. It is perfectly working. Please may I know what was causing the errors for next time?

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I've generated critical CSS successfully for your site.

Please check.

Regards,
PenciDesign.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I can't log in to your site.

Please download the attachment file then overwrite it to:

wp-content/themes/soledad/inc/elementor/modules/penci-fancy-heading/widgets/penci-fancy-heading.php

Regards,
PenciDesign.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

The CSS Tool not working because your site contains a CSS file that has CSS errors: https://askhalima.com/wp-content/uploads/elementor/css/post-190.css

Please check this post & fix the CSS then run the Critical CSS Tool again.

Regards,
PenciDesign.

cherifam started the conversation

4 years ago

Conversation Start

Hi! Please could you help me? I am having some issues using the CSS tool; It shows the same errors for all the pages.