vaninasimon replied
Customer Reply
Wonderful !
Thanks :)
Public Ticket #18761
problem with footer instagram widget
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please clear all the site cache then try again. I've checked your site on my browser, the Footer Instagram display properly.
Regards,
PenciDesign.
vaninasimon replied
Customer Reply
Thanks ! It's ok now.
I have a problem just with Safari desktop. The Instagram photos in the footer are not displayed ONLY for the desktop (it is ok on Safari mobile and with a tablet).
Do you know why ?
Thanks
PenciDesign replied
Staff Reply
Hi,
If you updated the theme to version 8.0.4 ( if not, let update it to version 8.0.4 ), you need to connect to your Instagram account via Dashboard > Soledad > Connect Instagram.
Since Instagram has changed the API, so we need to change the way to connect to your Instagram account.
After connecting to your Instagram account, go to Appearance > Widgets > remove your old Instagram widget and re-add the "Soledad Instagram Feed" widget and re-config it.
Best Regards,
PenciDesign
vaninasimon started the conversation
Conversation Start
Hi,
I have a problem with the footer Instagram widget. Every day the photos are not displayed. So everyday I have to update the widget in Wordpress.
After I update the widget it's ok for a few hours : the photos are back and displayed in the footer. But after a few hours : same problem, no more images. (See document attached « footer instagram »).
I don't know if there's a bug or if I make a mistake somewhere. I add another document attached with my settings for the widget (« widget instagram 23 of November »). I just noticed that this blog https://amourmodeetbeaute.com/ , also on Soledad theme, has the same problem : the Instagram images in the footer are not displayed.
Thanks for your help
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