haitung01 replied
Customer Reply
tks very much, that helps a lot.
Public Ticket #18879
remove license from deleted wordpress site
Conversation thread
PenciDesign replied
Staff Reply
Hi,
Please send me your WordPress site admin URL and admin account ( username and password ) - in a PRIVATE REPLY. I will take a look at this to help you.
Best Regards,
PenciDesign
haitung01 replied
Customer Reply
perhaps i sent you the wrong domain ?
PenciDesign Supporter replied
Staff Reply
Hi,
I've transferred your license key to the new domain.
Please check & activate it.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me the new domain name you want to transfer the license to. I'll check and help you.
Regards,
PenciDesign.
haitung01 started the conversation
Conversation Start
i recently deleted my original website and get a new one on a new server. However i forgot to remove my soledad theme license in the previous site and there's no backup.
when i install my theme on the new site, it shows '' This license key has been registered for the domain: https://wordpress-666971-2183495.cloudwaysapps.com please buy a new license.
is there any way to remove the license from the original website? tks.
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