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Public Ticket #19004

I need help.

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've revoked this license, please register it on the new domain.

In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi  @Allen Huang,

I've replied to your ticket.

Please check.

Regards,
PenciDesign.


Allen Huang replied

Customer Reply

Hello, I need help

I buy the soledad theme before. But i push the licence code with temporary domain which is: http://box5446.temp.domains/~mrhappyb but it's should be https://mrhappy.blog/ .Can you help me to revoke the license, so I can active the license to the right domain.

Please help me.

IbrahimBabu replied

Customer Reply

ok. Thanks.

PenciDesign Supporter replied

Staff Reply

Hi,

I've activated your site,

Please try to log in again.

Regards,
PenciDesign.


IbrahimBabu replied

Customer Reply

Please see the attachment.

IbrahimBabu replied

Customer Reply

I can't login into my dashboard 

PenciDesign Supporter replied

Staff Reply

Hi,

I've revoked this license, please register it on the new domain.

In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

Regards,
PenciDesign.

IbrahimBabu replied

Customer Reply

Thanks.

PenciDesign replied

Staff Reply

Hi, 

You should revoke the license for your domain via Dashboard > Soledad > Theme License before deleting your site to make sure the license can be activated on another domain. 

In this case, I’ve revoked the license to help you on your old domain. You can activate the theme on the new domain now. 

Best Regards, 

PenciDesign 

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