Image not loading | PenciDesign Support

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi @Douglas Cooper,

Please create a new private ticket with a WordPress admin account.

I'll check and help you config.

Regards,
PenciDesign.

Douglas Cooper replied

4 years ago

Customer Reply

Okay, I increased memory_limit and post_max_size to 256M, and now the mobile site is back up. But the images still won't load. (And I've followed the optimization instructions below.)

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi @Douglas Cooper,

If your site has error 500, this means your server has limited the PHP timeout/memory/input. Please increase all values by reading the document here then check your site again.

Regards,
PenciDesign.

Douglas Cooper replied

4 years ago

Customer Reply

Hi. I was having this same problem, so I went to the Page Speed Optimization Document, and followed all of the instructions there. Now my mobile site won't load AT ALL.

I get "This page isn't working... HTTP ERROR 500"

Something is wrong with optimization in general in this last couple of updates. After the last one, my host started badgering me with emails about "Excessive Resource Usage Detected." I had made no changes to the site, other than updating Soledad.

Please help me work this out. The site is www.dysarm.com

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

If you don't find this plugin on Appearance > Install plugins, this means it is already installed on your site.

Regards,
PenciDesign.

Elodie replied

4 years ago

Customer Reply

Thank you for your reply. However I can't find "Penci Shortcodes & Performance" in Appearance > Install plugins. How do I add it ?

Elodie

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

From Soledad version 8.0.7 - we added a new section/options inside Customize for help you can optimize the site speed - It's easier & better than before. The plugin Penci PageSpeed Optimizer is not needed anymore ( we've included all new speed optimization features inside the "Penci Shortcodes & Performance" plugin ). So, please deactivate & remove it after updating the theme to the latest version.

In short, please follow these steps:

Deactivate Penci PageSpeed Optimizer,
Clear all the site cache,
Update Penci Shortcodes & Performance plugin to the latest version by going to Appearance → Install Plugins,
Following the new PageSpeed Optimization document here: https://soledad.pencidesign.net/soledad-document/#speed-optimization
Enable Cache plugin again

Regards,
PenciDesign.

Elodie replied

4 years ago

Customer Reply

It concerns all the images on the homepage, all the images on categories and all the featured images on all posts. The only images that load seem to be the photos inside the articles.

Elodie

Elodie started the conversation

4 years ago

Conversation Start

Hello,

Suddently all the images won't load at all on my website on Mobile and on Chrome. I updated some Penci plugin yesterday because of a Soledad notification, and it seems to have started from that moment.

Can you help me please?

Elodie