PenciDesign Supporter replied
Staff Reply
Hi,
That's strange, please wait for me to check it on another device then update this ticket soon.
Regards,
PenciDesign.
Public Ticket #19666
Iphone problem
Conversation thread
geonikpal96 replied
Customer Reply
A friend of minw with Iphone XR can reproduce it.indeed it's weird
PenciDesign Supporter replied
Staff Reply
Hi
Here is a video I've checked on Google Chrome:
Regards,
PenciDesign.
geonikpal96 replied
Customer Reply
It was on chrome.
PenciDesign Supporter replied
Staff Reply
Hi,
That's strange because I've checked our demo & your site many times and have not found the issue like your video:
Please send me your iOS & Safari version, I'll try to check it again.Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site on my device many times but still have not found this issue.
I've tried to turn off all the JS optimization of Soledad, please check again.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
That's strange, I've checked on my iOS Safari, here is the screenshot, the search button working properly:
Regards,
PenciDesign.
geonikpal96 replied
Customer Reply
Hello, the problem was always on iOS devices and not android. and it still doesn't work. Since I can reproduce it in your own demo site it is definitely an issue of the theme. Is there any workaround?
PenciDesign Supporter replied
Staff Reply
Hi,
Please clear the browser cache then check again. I've tested on my device (Chrome on Android), the search button & other elements working properly.
Regards,
PenciDesign.
geonikpal96 replied
Customer Reply
I did, still the same issue.
BR
PenciDesign Supporter replied
Staff Reply
Hi,
Please also disable the Rocket Loader on the Cloudflare settings.
Regards,
PenciDesign.
geonikpal96 replied
Customer Reply
Actually I can still reproduce it( I set litespeed to inactive and cleared cache of browser ans cloudflare)
geonikpal96 replied
Customer Reply
Thank you very much, do you mind telling me what did you change?
PenciDesign Supporter replied
Staff Reply
Hi,
The search button doesn't work because the LiteSpeed cache has minified & broken the JS Code.
Please disable the LiteSpeed JS/CSS optimization then clear all the site cache then check again.
Regards,
PenciDesign.
geonikpal96 replied
Customer Reply
Hello, indeed now it works with one click, but the search button on top is now unclickable.
PenciDesign Supporter replied
Staff Reply
Hi,
I've modified some settings on the Speed Optimization settings and tets all the iOS Safari, all the link is clickable with just one tap.
Please check again.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi
I've to deactivate the Penci PageSpeed Optimizer. Since version 8.0.7, this plugin doesn't compatible with Soledad.
Please check your site.
Regards,
PenciDesign.
geonikpal96 replied
Customer Reply
Hello, you can tell me which config you want and I can provide you with the information,
Thanks
geonikpal96 replied
Customer Reply
I can even reproduce it here https://soledad.pencidesign.net/soledad-seo-blog/google-analytics-introduces-cross-device-capabilities-with-google-signals/ , so it seems it's a theme problem
geonikpal96 replied
Customer Reply
I tried disabling the litespeed cache plugin but still doesn't work, you can check here https://test-staging-clh.codelearnhub.com/
PenciDesign Supporter replied
Staff Reply
Hi,
Are you using any CSS/JS optimization plugin? Soledad theme already included this feature, so you need to disable the plugins that contain this feature then clear all site cache & check again.
Regards,
PenciDesign.
geonikpal96 started the conversation
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Double click is required to hit a url on Iphone
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