Mobile View Not Working

Public Ticket #19724

Conversation thread

4 years ago

Customer Reply

Thank you

4 years ago

Staff Reply

Hi,

How do you update your site? I've checked & the code on the child theme header.php is still in the comment:

Please replace:

<!-- <meta name="viewport" content="width=device-width, initial-scale=1"> -->

With:

<meta name="viewport" content="width=device-width, initial-scale=1">

Regards,
PenciDesign.

4 years ago

Customer Reply

We updated it, but the issue persist. Can you double check?

4 years ago

Staff Reply

Hi,

The problem because you've overwritten the header.php file and marked this line as an HTML comment:

Please un-comment this line and don't modify the default theme code if you don't understand what is it.

Regards,
PenciDesign.

4 years ago

Conversation Start

Hi,

We're almost done creating our final changes in the site, however, seems like the mobile view is not acting the way it should be.

Desktop mobile view seems to work, but not on your mobile phones.

I tested it on two several devices but still the same issue.

Any idea? Or is there a mobile active setting function in the theme perhaps?

Thanks,

FDS

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