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Public Ticket #19795

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PenciDesign Supporter replied

Staff Reply

Hi,

Yes. You can't use both Elementor Builder and Penci Builder on the same page. Because the Elementor will remove all other builder data.

Regards,
PenciDesign.


Lella replied

Customer Reply

Hi dear,

yes, I set the Elementor footer as draft and now Header is visible. But that means I have to decide to use Elementor's header and footer or Soledad setting for them? Not together?

PenciDesign Supporter replied

Staff Reply

Hi,

The header doesn't display because you're using the Footer builder of Elementor.

Please remove all the header & footer builder of Elementor by removing all display condition logic settings then check again.

Regards,
PenciDesign.


Lella replied

Customer Reply

Hi!

I have tried to deactivate maintenance mode but header is not visible. Footer is visible with and without maintenance mode.

Do you have other suggestions to help me?

Many thanks,

Alessia

PenciDesign Supporter replied

Staff Reply

Hi,

The problem because you've disabled the header & footer of WordPress by using the maintenance mode on the Elementor.

Please disable this feature then check again.

Regards,
PenciDesign.


Lella started the conversation

Conversation Start

Hi dear,

I need your help because the header (with its mega menu, screenshot 1) is not visible anymore in all site. Anyway, I am trying to set it again through Header builder but the header is not visible while working (see the other screenshot attached).

Could you give me any help?

Many thanks!

Alessia

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