PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site, this is an error from the Gutenberg plugin, I've deactivated it and now your site working properly.
Regards,
PenciDesign.
Public Ticket #19891
Visual Editor is uneditable
Conversation thread
denielleanne replied
Customer Reply
It happened again after the last update, and I haven't added any new plugins :(
PenciDesign Supporter replied
Staff Reply
Hi @undyingfire,
Please create a new private ticket with your WordPress admin account.
I'll check and help you fix your site issue.
Regards,
PenciDesign.
undyingfire replied
Customer Reply
I have a stock Wordpress install and had Wordpress.com support look at the issue and they recommended I contact the theme support.
denielleanne replied
Customer Reply
I had a plugin for Pico that I deactivated, which seemed to have solved the issue.
PenciDesign Supporter replied
Staff Reply
Hi @undyingfire,
The problem may be from the plugins you've installed because I've not faced this issue on my local development site. Please disable all the plugins (exclude the plugins that come with Soledad) then re-enable one by one to check which plugin causes this problem.
Regards,
PenciDesign.
undyingfire replied
Customer Reply
Also, I have tried submitting a ticket for this issue and the system says I do not have a valid support license. I renewed the support license today and still cannot submit a ticket.
undyingfire replied
Customer Reply
I have having the exact same issue with the Ingredients and Instructions fields. The content is in the field when switched to the "text" tab but the visual editor is empty and cannot be clicked on or edited.
denielleanne started the conversation
Conversation Start
Hello there,
I'm unable to enter/edit recipes via the visual editor ever since the last update. If I click on the Text editor, I can add something, but I don't want to have to format via html, as it's much faster to edit via Visual. I've attached the list of Penci plugins for your visibility so you can see what version I have of each. My Soledad theme is currently at Version 8.1.0.
Please help! Thanks!
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