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Public Ticket #1990

Header Image of single post

Conversation thread

tulaconosciroma replied

8 years ago
Customer Reply

thank you!!!!!

Envato has the best support team and service in the word.

2 tickets and both Times you solved my problems in a so little time 

Thank you

PenciDesign replied

8 years ago
Staff Reply

Hi,

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This issue caused by you did activated on "Gallery" tab here

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It's for gallery posts format. I just change it to "Standard" tab and everything working fine now.

Also, I see you have issues with Instagram Slider at the bottom, please check this ticket to know how to solve this issue.

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Best Regards,

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PenciDesign

PenciDesign replied

8 years ago
Staff Reply

Hi,

Please check it carefully and send it again for me. I can't login with the infor you sent.

http://prntscr.com/ir5m5q

Best Regards,

PenciDesign

Erica replied

8 years ago
Customer Reply

how doing a private Reply?

PenciDesign replied

8 years ago
Staff Reply

Hi,

Please send me your admin url and admin account ( username and password  ) in a private reply. I will take it a look.

Best Regards,

PenciDesign

Erica replied

8 years ago
Customer Reply

hi.

I have checked options of general layout and single page.

I have never checked "hide thumbnail" and "hide image on top".

Indeed the image of the other posts is correctly visible. I have problem only with that image.

How can i do?

PenciDesign replied

8 years ago
Staff Reply

Hi,

1/ On category page the featured image doesn't display, seem you did check on Customize > Standard & Classic Layout Options > "Hide Post Thumbnail". Let's check it again.

2/ On single posts page, seem you did check on Customize > Single Post Options > Hide Featured Image on Top. Let's check it again.

Best Regards,

PenciDesign

tulaconosciroma started the conversation

8 years ago
Conversation Start

hi,

I have written a post yesterday and i have set an header image.

This image is visible on slider but not in The single post (neither in home page and in category page)

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