tim-nieuwpoort replied
Customer Reply
Ok, I will. Thanks for your help
Public Ticket #20045
Please help try to login
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Maybe you've don't register the purchase code on your site before, so this screen will be shown. Please keep all the license code settings, this screen will be never shown again.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Hi,
But I didn't do anything till now, have this website for 5 years now (with the same valid license code) and didn't adjust the license code or used it for another site.
So, how come?
PenciDesign Supporter replied
Staff Reply
Hi,
Our system will check and show this message if your site doesn't have or register a valid license. You must use 1 license code for 1 site.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
But I didn't revoke or used it on another site...
So how come I got this message?
PenciDesign Supporter replied
Staff Reply
Hi,
Please keep the purchase code registered on your site, don't revoke or use it on another site, this screen will never show again.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Ok, I did and it works.
But how could it happen and how can I make sure it doesn't happen again?
PenciDesign Supporter replied
Staff Reply
Hi,
This progress doesn't affect the site data, everything is safe and you only need to enter a purchase code to access the dashboard.
Regards,
PenciDesign.
tim-nieuwpoort replied
Customer Reply
Can you please answer me, I'm kind of nervous..
tim-nieuwpoort replied
Customer Reply
That's strange, how come?
All my content will still be there right?
PenciDesign Supporter replied
Staff Reply
Hi,
This screen display because our system can't detect the valid license code on your site. You need to enter the license code then you can access your dashboard again.
Regards,
PenciDesign.
tim-nieuwpoort started the conversation
Conversation Start
I tried to login in, but get this screen https://prnt.sc/26xmtbr
What's going on?
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