PenciDesign Supporter replied
Staff Reply
Hi,
I've updated your site to the latest version of Soledad and other plugins.
Please check.
Regards,
PenciDesign.
Public Ticket #20047
Can't Update Theme - No Widgets
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me your WordPress admin account in a private reply. I'll log in and help you update Soledad to the latest version.
Regards,
PenciDesign.
ccannes replied
Customer Reply
And because I can't update, I can't access my widgets. I had Avada before this and it was easy to update with no issue.
ccannes replied
Customer Reply
This isn't helpful. I can't update my theme without it crashing.
ccannes replied
Customer Reply
I also do not have the ability to delete my widgets. No widgets are displaying.
PenciDesign Supporter replied
Staff Reply
Hi,
About this issue, you should read the document detail here: https://www.wpbeginner.com/wp-themes/how-to-update-a-wordpress-theme-without-losing-customization/
Regards,
PenciDesign.
ccannes started the conversation
Conversation Start
I can't update my theme. It keeps crashing and destroying my site. I have a child theme installed. Can you please explain the process? Thanks, Christina
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