Nello270 replied
Customer Reply
Hi,
It seems most of the design functions only work if I activate the theme, so I took your advice and created a staging site (with UpDraftPlus). Thanks for your time.
Public Ticket #20333
Live Preview not working
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Some special functions of Soledad only work after you've activated this theme, so the customizer live preview can't work properly if you don't activate it.
About this case, you should create a stagging site, activate the Soledad theme then made a change on this site before publishing to the main site.
Regards,
PenciDesign.
Nello270 replied
Customer Reply
Thanks but I think we had a miscommunication. I wanted to change the site in "Live Preview" before posting. I have un-activated the site for now.
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site and activated the Soledad theme, all the customize options working properly, you can view the screenshot below:
Please clear all the cache then check again.
Regards,
PenciDesign.
Nello270 started the conversation
Conversation Start
Hi, I bought Soledad but haven't activated it yet. Wanted to make a few changes first. But in the Live Preview area (Appearance --> Soledad --> Live Preview), when I click down 2 levels (like Logo & Header --> Logo) I get a spinning wheel in the left-hand column. I've tried deactivating some and all of my plugins. Also cleared browser cache. I'm using Wordpress 5.9.2 and PHP 7.4. Any help is appreciated, thanks!
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