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Public Ticket #20533

Soledad Theme that I purchased is not compatible with the new version of elementor

Conversation thread

CR replied

4 years ago
Customer Reply

I cannot sign in, Envato won't let me, it's been sending me around in circles for twenty minutes. How can I send you proof I paid? I paid for Soledad. I paid for Wordpress. I paid for Elementor. Can you please tell me how I can send you my info privately? 

PenciDesign Supporter replied

4 years ago
Staff Reply

Hi @CR,

Please create a new private ticket with your WordPress admin account, I'll log in & help you fix it.

Regards,
PenciDesign.


CR replied

4 years ago
Customer Reply

Hi I am having the same problem and it is June. When is this going to be fixed? 

PenciDesign replied

4 years ago
Staff Reply

Hi,

We've known about this issue. And we will release a new update within today or tomorrow to fix this problem & this update will come with many new features.

So, you just can wait for it.

At this moment, if you want to get it works, you can roll back to the old Elementor version via Dashboard > Elementor > click on the "Version Control" tab and select version 3.5.6 and rollback.

When we released the update to fix it, you can re-update the Elementor again.

Best Regards,

PenciDesign

shawn davis started the conversation

4 years ago
Conversation Start

Hello, I purchased your theme Soledad and Updated to the newest version of elementor within the wordpress dashboard of "thecorephysique.com" website. Then the site immediately showed a white screen. I reinstalled the core files of wordpress but nothing worked.

I then hired a developer to see what the issue was and they mentioned that the solodad theme is not compatible with the newest version of elementor. This is what you are advertising so I need help to get this to work again because this is what you advertise.

Please get back as soon as possible!

Thanks, Shawn

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