Elementor won't load

Public Ticket #20681

Conversation thread

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi @rettigt1,

You're currently using the old version of Soledad (version 7.7.1), please update Soledad to the newest version by following the document detail here:

How to Update A Premium WordPress Theme to Latest Version?

If you want to use the current Soledad version, please downgrade the Elementor version under 3.5 by going to Elementor → Tools → Version Control (I've already downgraded it for you).

Please check

Regards,
PenciDesign.

RoomEddie replied

4 years ago

Customer Reply

Hello,

I have the same issue that the editor on the left panel just has the endless "spinning" icon.

I also restore a backup and rolled back to the previous elementor version but didn't fix it.

Eddie,

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I can't log in because of the wrong password.

Please check again.

Regards,
PenciDesign.

rettigt1 started the conversation

4 years ago

Conversation Start

Hi,

Since the latest WordPress Update Elementor wont load on my site. It loads up but the editor on the left panel just has the endless "spinning" icon. I tried restoring a backup from two weeks prior as well as disabling each plugin individually and still no luck.

Any help would be much appriciated! Thanks!

Tyler

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