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Public Ticket #20706

my theme is blocked

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

If you can't drag and drop widgets, please check your browser, as the Soledad theme and all its features are working correctly for other users.

If the issue persists, please send me a screen recording video, and I'll check it to help you resolve the problem.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

it s also i cant drag and drop any widgets

Steen010 replied

Customer Reply

thank you. How long it Will take do you think?

PenciDesign Supporter replied

Staff Reply

Hi,

Please wait while I research the best solution. I will improve this feature in a future theme update.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

hi it seems to me soledad and elementor aren t really compatable. i also can't use any widget within the post when i try to drag and drop. only before and after the whole content. those beaver builder doesnt have this problem? Maybe im going to build it with beaver builder. please advice

Steen010 replied

Customer Reply

can i bypass this manual action? I want my posts as automatic as possible?

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site, and the issue is that our inline post function cannot scan the Elementor post element.

If you've created the post using Elementor, please manually insert the inline related post using the Soledad shortcode. You can find the Soledad shortcode button on the right side of the Classic Editor toolbar.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi,

Please send me a URL that contains this issue.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

hello. my inline related posts only show before or after the posts. I want them in the middle of within the post. You have that option, but it don t work with me. what are the common mistakes for why it doesn t show in the middle of the content? Thank you

Steen010 replied

Customer Reply

thank you so much. I appreciate it!

PenciDesign Supporter replied

Staff Reply

Hi,

I've created a custom page using the Elementor Page Builder. You can watch the video tutorial at this link: https://soledad.pencidesign.net/soledad-document/#homepage

Regards,
PenciDesign.

Steen010 replied

Customer Reply

looks awesome. Thank you so much! So everything is set now, the way you described it?

PenciDesign Supporter replied

Staff Reply

Hi,

Please send me your WordPress admin account details in a private reply.
I will log in and assist you with the configuration.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

i think my theme editor is being disabled then.

Your instructions don't work. Like i said you can't create a page or post the same as the main website url.

Maybe i don't understand it, but their seems to be a gap in your theme concerning this issue.

And if not, there should be an easier way to add a canonical tag to the homepage.

For example at the customizer section there should be a options to add the tag.

You also can't do it with the pagebuilders, because you need a specific page or post to add it on. Now its only adjustable in the customization section.

I added it within the filemanager now.

PenciDesign Supporter replied

Staff Reply

Hi,

1/ Which functions are not working? Have you followed the instructions I sent correctly?

2/ The Theme Editor is located at Appearance → Theme Editor. If you can't find this menu, it means your hosting provider or one of your installed plugins has disabled it.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

this doesn't work. You can't create a page where there s no slug, it Will create numbers then. 

I also can't find a theme editor where i can add code.

PenciDesign Supporter replied

Staff Reply

Hi,

1/ Please install the Yoast SEO plugin and follow the instructions in the documentation at this link: https://yoast.com/help/canonical-urls-in-yoast-seo/

2/ Please follow these steps:

  • Create a blank page and set the name and slug to match the homepage.
  • Go to Dashboard → Settings → Reading → Your homepage displays → Posts page: select the page that you've created before.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

hèhè thanks, but this doesn't solve my problem.

Im not technical and i don't know how to create a simular page that looks the same as in the customizer settings. That's why i use demo content.

That means, that i also can't submit a canonical url, because as far i know these plugins need a page or post to set a canonical url.

Is there any other way i can make the main website url canonical? Normally i could do it in the editor settings of a theme, but didn't see that also.

PenciDesign Supporter replied

Staff Reply

Hi,

1/ The current content of your homepage is built using the Customizer settings. If you want to create a custom page with similar content, please create a blank page and assign it as the blog page by going to Dashboard → Settings → Reading → Your homepage displays → Posts page.

2/ To change the canonical link, you need to install an SEO plugin like Yoast SEO or Rank Math and modify it accordingly.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

The other thing is that i can't set a canonical code on the homepage.

PenciDesign Supporter replied

Staff Reply

Hi,

  1. I recommend taking some time to read the Soledad theme documentation at the following link:
    Soledad Theme Documentation – Import Demo.

  2. First, install the Penci Soledad Demo Import plugin by navigating to Appearance → Install Plugins, then proceed with the demo import.

Regards,
PenciDesign.

Steen010 replied

Customer Reply

hello, maybe a strange question as im not of a real tech guy. why isn't the imported demo not found on any pages? my homepage is different then the actual imported demo content. on what page does the demo content get stored? it isn't my homepage.

PenciDesign Supporter replied

Staff Reply

Hi,

I've revoked this license, please register it on the new domain.

In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

Regards,
PenciDesign.

PenciDesign Supporter replied

Staff Reply

Hi @tanvi_vir,

Please create a new private ticket with your login information, I'll check & help you activate it.

Regards,
PenciDesign.


tanvi_vir replied

Customer Reply

Thank you for your response. How do I register it on my new domain when it was already registered? My domain host reverted my current domain to my old one temporarily. Should i revert it back and then do what exactly? hope you can elaborate please. 

PenciDesign Supporter replied

Staff Reply

Hi @tanvi_vir,

I've revoked your license code, please use it to register on the new domain.

Regards,
PenciDesign.


tanvi_vir replied

Customer Reply

I have been facing same issues with my website too! Steen010 screenshot is exactly what i have been facing with! My code says it is registered to a tempdomain website, not my current website name

Steen010 replied

Customer Reply

Maffiosie do this. Now i have to replace my old code to a different website. You should make a cancel button on that page. Be more etichal with this

PenciDesign Supporter replied

Staff Reply

Hi,

Please enter the purchase code and then click the Activate button, this screen will disappear.

Regards,
PenciDesign.


Steen010 replied

Customer Reply

this is what i see. But cant see how this page can be cancelled

Steen010 replied

Customer Reply

Yeah well that's the thing ive already mentioned  there's no way to get in a dashboard anymore. Atleast not that i see. Do you know how to get in the wordpress dsshbosrd? Btw. I don't know the domain what you're refering too

Steen010 started the conversation

Conversation Start

Hello,

After waiting to buy another soledad theme i know cant acces my wordpress dashboard. I just want to change theme's and not get holded here. 

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