Skip to content
Public Ticket #20799

Head Not Appearing on Mobile

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

Here is the screenshot on my iPad, please clear all the browser cache then check again:

mbKrXSS.png

Regards,
PenciDesign.


cazkins started the conversation

Conversation Start

Hello,

I hope you're well. I bought the Soledad theme just a couple of months ago and it has worked well so far. I moved host provider at the same time and have had a lot of problems with them, so I'm not sure if the problem is with them or the theme.

My blog's header - an uploaded image - isn't showing on iPad. It doesn't load when viewing the homepage or any blog post. Not just for me on my tablet but for others too. It shows when viewing on my laptop (Chrome) and iPhone (Safari), but not on iPad (Safari). I don't know how long it has been like this but it seems at least a couple of days.

Do you have any ideas on what's happened and how to resolve it? 

Thanks! 

Caz 

Want to join this conversation or access attachments? Sign in first.