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Public Ticket #20992

Purchase Code Issue

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PenciDesign Supporter replied

Staff Reply

Hi,

I've transferred your license to foodandflowermag.com & activate it.

Please check.

Regards,
PenciDesign.


foodandflowermag started the conversation

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Hello,

I had began building my website using the url "http://www.new.foodandflowermag.com" in order for the website to be private, not appearing on any searches.

Now that my website is launched, I updated the URL to "http://www.foodandflowermag.com". The theme was sticking without issue. 

I logged on today to edit my site and I got the error that the purchase code is being used on the "www.new.foodandflowermag.com" website, not allowing me to use the purchase code for my actual website (same domain, only 1 website) for the corrected URL of "www.foodandflowermag.com".

I cant even get into my WordPress backend to see how to correct this myself.

Please help! I have only just launched my website and cannot afford to have it down like this.

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