Skip to content
Public Ticket #21135

Images not loading on mobile

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

I've modified some code on the Penci Shortcode & Performance plugin and will add the new option in the future plugin update.

Regards,
PenciDesign.


vanessa_ball replied

Customer Reply

Hi - Are you able to tell me what you changed so I can learn from this?

Thank you :-)

PenciDesign Supporter replied

Staff Reply

Hi,

I've fixed the image loading issue,

Please check.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

For this case, please send me your site login credential in a PRIVATE reply. I'll log in and help you config all the plugins correctly.

Regards,
PenciDesign.


vanessa_ball replied

Customer Reply

I don't have the Pinterest Pin It Plugin.  I use Grow by Mediavine but I guessed it was the same principle. I deactivated then updates arrived for WordPress and Soledad. I now reactivated and it seems to work with the plugin.

PenciDesign Supporter replied

Staff Reply

Hi,

The problem is that the Pinterest Pin It plugin has modified the single post image HTML wrapper, so it doesn't load correctly.

Please try to deactivate this plugin and then check again.

Regards,
PenciDesign.


vanessa_ball started the conversation

Conversation Start

I have an issue with images loading on the following platforms.

  • Safari mobile, Firefox & Safari Desktop - Images not loading on posts. Featured images showing on homepage and category pages.
  • Chrome Desktop - Images loading fine.

I have updated the last version of Soledad.

I have WP Fastest Cache installed.

Want to join this conversation or access attachments? Sign in first.