humphrey_wampula replied
Customer Reply
Wow! Its fixed. Thank you very much for your timeliness. You bet we will be renewing support for your theme. We appreciate the assistance.
Public Ticket #21170
CAN'T FIND HOW TO REMOVE BANNER AND LOGO BELOW HEADER MENU
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Here is a screenshot of your editor when I'm editing your post:
Please clear all the browser cache then check again.
Regards,
PenciDesign.
humphrey_wampula replied
Customer Reply
Hi,
The problem still exists and has not changed. The settings menu only has: Template, Permalink, Excerpt, Discussion, POST VIEWS, POST FORMAT DATA, ADD SUBTITLE.
It is missing the usual menu options that are vital: Categories, Tags and Featured Image. Look at the screen shots attached and compare. First screenshot is what my editor is showing. Second screenshot is from your Documentation and it shows all the important Editor settings menu options.
Thats what I need fixed. Otherwise, it is now impossible to post articles and assign categories to them since that option is missing, including featured image.
It all started after the last theme update.
Pls help fix that issue. Very vital.
PenciDesign Supporter replied
Staff Reply
Hi,
The problem because the WordPress editor conflict with the Classic Widgets plugin, I've disable it, now the editor loading properly.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
I've removed this banner by installing & using the Classic Widget to manage the widget areas.
Regards,
PenciDesign.
PenciDesign Supporter replied
Staff Reply
Hi,
Please go to Appearance → Widgets: delete all the widgets in the "Header Signup Form" area.
Regards,
PenciDesign.
humphrey_wampula started the conversation
Conversation Start
Please consider screenshot file attached. The area shaded in Red is a yellow banner and logo that our previous web developer put. He is nolonger with us. However, we have failed to get rid of it. Kindly assist and direct us where we can go to remove it. We tried "Customise" tab but couldnt find a feature setting that is responsible.
Want to join this conversation or access attachments? Sign in first.
