Skip to content
Public Ticket #2122

Instagram Widget no longer working

Conversation thread

PenciDesign replied

Staff Reply

Hi,

Yeah, with all the issues like this, we always give the updates for this. Just need make sure you're running with the latest version of themes & plugins.

Best Regards,

PenciDesign

Barbara Wilder replied

Customer Reply

My mistake.  When I saw slider I assumed that they did.  Looks nice now with the 8 images.  So thanks for your help!

I did have one more question.  When my support period is over, will I still be notified if a widget is no longer compatible as happened with this one?

PenciDesign replied

Staff Reply

Hi,

\

As you can see on our demo - on Footer Instagram, no any image move. This theme doesn't support this feature on Footer Instagram.

\

Best Regards,

\

PenciDesign

Barbara Wilder replied

Customer Reply

Hi.  Thanks I did that.  It looks better but the images still don't move.  I have changed my URL.  It is now http://newagetochristian.com/

Thanks,

Barbara

PenciDesign replied

Staff Reply

Hi,

Please go to Appearance > Widgets > edit "Instagram Slider Widget" > fill number images to display is 8 and columns is 8 for example.

Best Regards,

PenciDesign

Barbara Wilder replied

Customer Reply

Hi. I was able to do that but the images aren't sliding.  There are just 4 stationary images at the bottom of my page.

Thanks,

Barbara

http://todayschristianlife.com/

PenciDesign replied

Staff Reply

Hi,

\

Please check this guide to know how to solved this issue:

\

https://pencidesign.ticksy.com/ticket/1502898/

\

If it doesn't work, let's send me your admin url and admin account. I will take it a look on this help you.

\

Best Regards,

\

PenciDesign

Barbara Wilder started the conversation

Conversation Start

Hi.  The instagram widget was working fine on my site TodaysChristianLife.com.  Now no images are displaying.  It says:

\

"JOIN ME ON INSTAGRAM

\

No images found! 
Try some other hashtag or username"

\

Please advise.  Thank you!

Want to join this conversation or access attachments? Sign in first.