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Public Ticket #21241

License issue

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

Your site always shows an error on the dashboard with all WordPress themes. You can switch back to the default theme & check the browser console log for more information.

Regards,
PenciDesign.


justintshims replied

Customer Reply

your explanations are logical but the reality is that I have several WordPress sites on this server. Why is it only with your theme that I have a problem? 

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site, and the problem is because you've installed the mod pagespeed on your server, so all the JS code in the admin can't load correctly, please try to turn off this feature then check again.

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Regards,
PenciDesign.


justintshims replied

Customer Reply

I'm trying toi import daily news Demo

justintshims replied

Customer Reply

All plugins are installed

https://prnt.sc/gHEaOzMtp9qJ

PenciDesign Supporter replied

Staff Reply

Hi,

Please make sure you've installed all required plugins before importing demo data.

If you want to import the demo that contains the shop, please install the WooCommerce plugin first, then import the demo data later.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I've activated the license on your site without any problem.

Please check.

Regards,
PenciDesign.

justintshims replied

Customer Reply

Pls, check me your mail id,

I can't text you with noreply addres

justintshims replied

Customer Reply

Pls, check your mail 

justintshims replied

Customer Reply

Hello,

PHP-CURL extension installed 

https://prnt.sc/r5gfTe2HKK73

PenciDesign replied

Staff Reply

Hi,

Please make sure your hosting installed the php-curl module from your hosting. Please check it first.

Best Regards,

PenciDesign

justintshims started the conversation

Conversation Start

Hello,

I bought your solad theme but the activation does not work. when click on the Activate now button, a blank page appears and that's it

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