Menu and Penci slider are not working on obile devices

Public Ticket #21421

Menu and Penci slider are not working on obile devices

Conversation thread

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

The problem is that you've enabled the Penci PageSpeed Optimizer plugin, this plugin is not compatible with the Soledad version 8.x, you can read the document detail here: https://soledad.pencidesign.net/soledad-document/#speed-optimization

Regards,
PenciDesign.

escaperies replied

4 years ago

Customer Reply

Hi there,

No it is not becaise of that, I did hide it because it is broken and I did not want this broken not funcional Penci slider to show publicly. Also if you try the menu on mobile device it is inactice for some reason. You can try and unhide the slider and you will see the problem anyway there.

Rolands

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I've edited your homepage with the Elementor, the problem is because you've hidden the section containing the Penci Slider on the mobile.

Please check again.

Regards,
PenciDesign.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

Regards,
PenciDesign.

escaperies started the conversation

4 years ago

Conversation Start

Hi there!

For some reason, the menu is inactive and the Penci slider is not working on my site. The problem is on mobile devices only and only in real life when I open the page in a browser on any mobile. The menu and Penci slider both work in Elementor mobile devices' edit mode though. Please assist!

Thank you,

Rolands

Want to join this conversation or access attachments? Sign in first.