transfer licence from staging site to live site

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I've already registered it on the new domain for you. You can check it on the dashboard → Soledad → Theme License.

Regards,
PenciDesign.

juliawharington replied

4 years ago

Customer Reply

Hi, sorry, not very good with technology here...

Where do I go to register it on the new domain? In Wordpress? In my Envato account?

I seem to be able to get back into my Wordpress dashboard without the message popping up. Do I need to do anything at all? Sorry, I'm confused.

Thanks

Julia

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I've revoked this license, please register it on the new domain.

In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.

Regards,
PenciDesign.

juliawharington started the conversation

4 years ago

Conversation Start

Hi there!

I've redesigned my entire website using a staging site offline while working on it. The staging site was https://paddock2pixel.com/test. I bought a licence for your theme Soledad that I've used to create the staging site. About a month ago I've pushed the site live. The live site is https://paddock2pixel.com/. No more 'test'. It worked brilliantly for the last few weeks.

A few days ago I wanted to log onto wp-admin, when a licence activation window popped up. See attached screen shot. It asked me to enter my licence code for the theme, which I did, but then a warning popped up saying the licence is for the test site only, that I'd have to buy a new licence. See screen shot for the exact message.

Do I really need to buy another licence? That seems strange, given that the staging site was never live and I only created it to build the website in the background. How can the licence be transferred to my real, live site?

Thank you for your help, Julia