PenciDesign Supporter replied
Staff Reply
Hi,
Please also send me your site URL.
Regards,
PenciDesign.
Public Ticket #21585
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Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.
Regards,
PenciDesign.
walterwen008 replied
Customer Reply
Both have tried, man
Can you do any other things to help?
PenciDesign Supporter replied
Staff Reply
Hi,
Maybe you've uploaded the incorrect file.
If you downloaded the "All files and documentation" package from ThemeForest, please extract the zipped package downloaded from ThemeForest to your desktop. In the extracted package you will find soledad.zip which is the WordPress theme file.
If you downloaded "Installable WordPress file only" from ThemeForest, you just need to use this file for your installation.
For more information, please read the document detail here: https://soledad.pencidesign.net/soledad-document/#introduction
Regards,
PenciDesign.
walterwen008 replied
Customer Reply
I used to install a previous version, but after I buy the new version and try to upload it, it shows something went wrong... so what's wrong? can you reply now?
walterwen008 replied
Customer Reply
What's wrong? I have tried many times and wasted so much time now................
PenciDesign Supporter replied
Staff Reply
Hi,
Which father file did you've mentioned?
Regards,
PenciDesign.
walterwen008 started the conversation
Conversation Start
Why can not load the father file.........?
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