ivebeentravelling replied
Customer Reply
Thank you, i have sent this by email
Public Ticket #21796
This license key has been registered for the domain
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi @ivebeentravelling,
Please send me your license key to pencidesign.help@gmail.com. I'll check & try to help you.
Regards,
PenciDesign.
ivebeentravelling replied
Customer Reply
I don’t feel like I should have to pay for support just because I changed domain and the license doesn’t support my new domain
PenciDesign Supporter replied
Staff Reply
Hi @ivebeentravelling,
You can't create a new ticket because the support time is expire. Please consider renewing the item support by following the document here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Regards,
PenciDesign.
ivebeentravelling replied
Customer Reply
it would not allow me to create a ticket as my 6 months are up?
PenciDesign Supporter replied
Staff Reply
Hi @ivebeentravelling,
Please create a new ticket with your license information, I'll check and help you activate it.
Regards,
PenciDesign.
ivebeentravelling replied
Customer Reply
I have this same issue but I do not see a theme license option in Wordpress. My old domain is www.ivebeentravelling.live and my new domain is www.ivebeentravelling.com
PenciDesign Supporter replied
Staff Reply
Hi,
I've revoked this license, please register it on the new domain.
In the future, please go to dashboard → Soledad → Theme License: click the Revoke License button if you want to transfer this code to another domain.
Regards,
PenciDesign.
Ernestas started the conversation
Conversation Start
Hey! I have problem with license. "This license key has been registered for the domain: https://hirenest.com/blog please buy a new license."
Now domain has changed to blog.hirenest.com. Can you please remove license from https://hirenest.com/blog? SO I can add it to new domain.
Thanks!
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