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Public Ticket #21800

Change Background color

Conversation thread

PenciDesign Supporter replied

4 years ago
Staff Reply

Hi,

The cache data will save on your server, not from the user browser, so you need to clear all the site & server cache and then check again.

If the problem still persists, please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

Regards,
PenciDesign.


eggipopp replied

4 years ago
Customer Reply

Hello,

I checked the page from another browser that I never use, so it has no data for this website in the cache. It still looks the same. Is the cache really the problem? I attach a screenshot. 

If so, how do I clear website cache?

Best,

Eric

PenciDesign Supporter replied

4 years ago
Staff Reply

Hi,

The problem is that the front end still loads the CSS from the back-end.

Please make sure:

- Don't enable the cache system for the logged-in user,

- Clear all the site cache correctly then check again.

Regards,
PenciDesign.


eggipopp replied

4 years ago
Customer Reply

Hello,

thank you – this helped for all pages mentioned. 

However I still have a problem here: https://gut-borken.de/uber-gut-borken/

The font is different from all other sites and from what its supposed to be like.  

What can I do?

Thank you,

Eric

PenciDesign Supporter replied

4 years ago
Staff Reply

Hi,

The problem is because the WPBakery Page Builder plugin has loaded all the admin stylesheets to the front-end, so some CSS is in conflict.

You can force showing white background for the body by adding this CSS code Appearance → Customize → Custom CSS:

body {
    background-color: #fff !important;
}

Regards,
PenciDesign.



eggipopp replied

4 years ago
Customer Reply

Hello,

please excuse my late reply. 

Please compare these 2 sites: 

https://gut-borken.de/schutz-des-grossen-brachvogels/

https://gut-borken.de/landwirtschaft-und-naturschutz/ (--> this is the correct site)

--> you can see that the background colour differs (white and grey), and also the font is different. Even though all settings are the same. 

I actually found out, that this happens on all pages, where I am using the "Media Grid"  element.  Whereever I use it, the background is grey (which it should not be) and the font looks different. 

What can I do?

Thanks,
Eric

eggipopp replied

4 years ago
Customer Reply

Hello, do you mean here? Doesn't work. 
Please see the screenshots attached  (still gray background)

PenciDesign Supporter replied

4 years ago
Staff Reply

Hi,

Please go to Appearance → Customize → General → Typography: change the font size and font style on this section. Navigate to General → Color: change the background & other element colors here.

Regards,
PenciDesign.


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