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Public Ticket #21905

Why Iphone can't show the image?

Conversation thread

PenciDesign Supporter replied

Staff Reply

Hi,

Have you cleared all the browser cache or checked it on the private tab? I've checked your site on my iPhone but still have not found any issue, here is a screen recorder video: https://streamable.com/1oee1s

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

Please clear all the browser cache then check again, here is a screenshot on my phone.

Regards,
PenciDesign.


evanchen0412 replied

Customer Reply

Hi,

Thank you for the help,

But, it is still the same. Not showing...

PenciDesign Supporter replied

Staff Reply

Hi,

Please add the following code to your child theme functions.php file or via the CodeSnippet plugin:

add_filter( 'wp_lazy_loading_enabled', '__return_false' );

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

Have you installed any content blocking on your phone? I've checked your site, and the Facebook widget showing properly. Here is a screenshot.

Regards,
PenciDesign.


evanchen0412 replied

Customer Reply

Hi,
Thank you for the help.

Our client found another IPHONE problem...

Facebook can't show... we try 2 ways, 1 is the element theme provided, and we insert iframe...both can't show in IPHONE.
https://shiakingkong.com/test/

Please help thank you.

PenciDesign Supporter replied

Staff Reply

Hi,

The "Clear Critical CSS" button will display if you have:

- Enable the Penci Shortcode & Performance Plugins,

- Enable the Optimize CSS & Critical CSS options.

Please check site settings again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

Please make sure you've cleared all the browser cache then check again.

I'm checking your site on my iPhone (XS and 12), and it shows images properly.

Here is a no cache version: https://ezstartu35.sg-host.com/?cache=4343434

Regards,
PenciDesign.

evanchen0412 replied

Customer Reply

Hi,

Thank you for the help,

I tried it again, and still not working...

PenciDesign Supporter replied

Staff Reply

Hi,

This is an issue with the lazyload feature of Safari.

I've fixed it by adding this code to the functions.php file:

add_filter( 'wp_lazy_loading_enabled', '__return_false' );

Please clear all the browser cache then check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

Staff Reply

Hi,

I'm currently checking your site on my other devices and will update your site soon.

Please keep waiting.

Regards,
PenciDesign.


evanchen0412 replied

Customer Reply

Hi,

We really tired many different demo platform for IPHONE,

the result is still not showing... Even in the real IPHONE.

Please check...Thank you.

evanchen0412 replied

Customer Reply

Hi,

What is you IPHONE 11 12 or 13?
Our IPHONE 11 12 13 and ipad mini 6, all not showing..

Our client can't see it...Please help...
Thank you.

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site again on my phone and still have not found any issue, here is a screen recorder:

Regards,
PenciDesign.


evanchen0412 replied

Customer Reply

Hi,

We checked with different IPHONE 11 12 13pro aren't showing. Android phones are ok.

Please check it with IPHONE...Thank you.

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site on my phone, and all the images display properly without any issue, here is a screenshot.

Please clear all the browser cache then check again.

Regards,
PenciDesign.


PenciDesign replied

Staff Reply

Hi,

First, please update your theme to the latest version 8.2.3 as I see you're using an outdated version of the theme. To update the theme to the latest version, please do following this guide. - remember to do step 4 after updating the theme.

I see you're using the plugin SG Optimize to optimize your website speed.

Please go to the settings of SG Optimize and disable all optimize CSS/ optimize JS and disable the lazyload images/media.

After that, try it again.

And if you want to optimize your site speed, you can follow the guide as we said on the documentation for the theme here

Best Regards,

PenciDesign

evanchen0412 started the conversation

Conversation Start

Hi there,

my client is using Iphone 11 & 12, the blog list image is not showing.

Please help, thank you!

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