i have a problem in header builder

Public Ticket #22065

i have a problem in header builder

Conversation thread

Ehab Elbardan replied

4 years ago

Customer Reply

thanks so much for quick help!.. hope more success for you <3

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

I've checked your site, the problem is the Brizy plugin has modified the WordPress AJAX content, so all the customizer settings can't load properly.

I've disabled this plugin, and now the header builder loading properly.

Please check.

Regards,
PenciDesign.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

Please also send me the site URL.

Regards,
PenciDesign.

PenciDesign Supporter replied

4 years ago

Staff Reply

Hi,

Please send me your WordPress admin account in a PRIVATE reply. I'll log in and help you check it.

Regards,
PenciDesign.

Ehab Elbardan started the conversation

4 years ago

Conversation Start

Hello, i'm trying to Edit the header of my website, but i can't!
i get into partition "Header builder," then i click on "Edit with Penci Header Builder", then i click "Normal Header" then nothing happen!.. always loading and there is nothing appear to Edit, i attached print screens to show you what happen, please help me to Edit the Header, Thanks

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