Patrice Greanville replied
Customer Reply
Thank you for your splendid support and generosity. I very much appreciate it.
Public Ticket #22094
YouTube embed videos fail on iPad, iPhone
Conversation thread
PenciDesign Supporter replied
Staff Reply
Hi,
The problem is that your site still loads the content from the cache, I've purged all cache files.
Regards,
PenciDesign.
Patrice Greanville replied
Customer Reply
Thank you very much. It seems OK now.
Could you tell me what was wrong?
PenciDesign Supporter replied
Staff Reply
Hi,
I've fixed this issue, please clear all the browser cache then check again.
Regards,
PenciDesign.
Patrice Greanville replied
Customer Reply
Dear Soledad Theme support people:
We discovered that the culprit for the damage to YouTube videos when played on iPhone, iPad, etc., was a plugin— actually yours:
PENCI SHORTCODES AND PERFORMANCE
This is the latest version we just installed and it is still causing this trouble.
Please advise.
Thank you.
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please make sure you've updated the Soledad theme and Penci Shortcode & Performance to the latest version, clear all the site cache then check again.
Regards,
PenciDesign.
Patrice Greanville started the conversation
Conversation Start
Dear Soledad Theme support people:
1) For some time now, we see that ALL YouTube videos embedded in our site (The Greanville Post) fail to function correctly on mobile platforms. When you click to open, Soledad creates a smaller clone, and if you click that it creates another clone, but never plays the video.
2) This strange behaviour happens only with YouTube videos. Videos using Rumble, Vimeo and other platforms function correctly.
I enclose a couple of images for you to see what's happening.
Thank you.
(By mobile platforms I meant chiefly iPhone, iPads, etc.)
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