json_parse_error

Public Ticket #2214

Conversation thread

8 years ago

Customer Reply

Thank you very much!!

8 years ago

Staff Reply

Hi,

This issue caused by you have an existing draft saved. You can see the issues like you here

And the comment from Weston Ruter (@westonruter) fixed it - I also fixed on your site by use this way.

Best Regards,

PenciDesign

8 years ago

Staff Reply

Hi,

Please send me:

- Your admin url

- Your admin account ( username and password )

- Your FTP account ( include: FTP host, FTP username, FTP password ) - if you don't know this account, let's ask your hosting provider.

And I will take it a look help you

Best Regards,

PenciDesign

8 years ago

Customer Reply

I did it; no plugins activated. And it still doesn't work.

8 years ago

Staff Reply

Hi,

Seem you have a plugin caused this issue. Please try deactivate all plugins and check it again.

After it work, let's enable each plugin to check what's plugin caused this issue.

Best Regards,

PenciDesign

8 years ago

Conversation Start

Hi. I'm trying to change a image in the header with Customize and, when I save, allways get: json_parse_error

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