PenciDesign Supporter replied
Staff Reply
Hi,
Good news. Thank you for let me know about this.
Regards,
PenciDesign.
Public Ticket #22158
Bug my site
Conversation thread
Paxos Magazine replied
Customer Reply
problem solved it was woocommerce's fault the geolocation setting carried this bug
Paxos Magazine replied
Customer Reply
The logo is not there because I am designing a new one who will soon be inserted for other things, I do not do anything aoparte to change the domain as I have to behave for these wp-content files
PenciDesign Supporter replied
Staff Reply
Hi,
1. When you change the domain name, have you moved all the files located in wp-content folder? Some images on your site still missing (header logo, ...)
2. If you've not found any issue related to the plugins, you should contact the SiteGround supporter about the URL change when visiting your site, Soledad theme can't modify it.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
already tried but nothing this problem for me is imporaneous to solve a double loading is a problem
PenciDesign Supporter replied
Staff Reply
Hi,
I still have not found the main problem of your site, maybe one of your installed plugins modify the default WordPress loading concept (adding extra parameters then re-load it).
Please try to disable all plugins (exclude all the plugins that come with Soledad) and then re-enable them one by one to check which plugin causes this issue.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
Has it finally become clear what this problem stems from?
Paxos Magazine replied
Customer Reply
ok I wait for an answer thanks a lot ...
PenciDesign Supporter replied
Staff Reply
Hi,
I need more time to check your site for this case, so I'll update this ticket when I'm found the solution.
Please keep waiting.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
done I leave screen to see if I did it right
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please try to turn off all the SiteGround optimization and cache settings then reply to this ticket, I'll try to help you debug this issue.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
Site Ground
PenciDesign Supporter replied
Staff Reply
Hi,
Can you send me the name of the hosting/server?
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
and that I have no idea what plugin is since the 'ulimo installed is woocommerce
PenciDesign Supporter replied
Staff Reply
Hi,
I mean the plugin that adds the extra parameter to your site address (W3 Total Cache & Penci Shortcode & Performance doesn't support this feature).
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
the only optimization plug ins I have active are penci shoortcode and total cache
PenciDesign Supporter replied
Staff Reply
Hi,
Please temporarily turn off all the optimization plugins (exclude the WordPress cache & Penci Shortcode & Optimization plugins). I'll help you debug & fix it.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
I would not want to remove your basic theme optimizer I would like to solve this problem that was not there before
Paxos Magazine replied
Customer Reply
yes but I don't understand what I should remove in order not to have the one written on the url the last plugin installed was woocommerce
PenciDesign Supporter replied
Staff Reply
Hi,
Do you install any optimization for your site? When I access your site, the URL auto-added the "?v=acbdxyz" parameter to the end of the URL.
For example:
https://www.paxosmagazine.com/?v=cd32106bcb6d
Please disable this feature then check again.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
this problem before was not there i would like to understand how to solve it if i remove the plugin you told me i will lose a lot of site speed
PenciDesign Supporter replied
Staff Reply
Hi,
Are you enable any server-level cache? Some elements of your site will be delayed until the user interacts. If you want to all elements load directly, please disable the Penci Shortcode & Performance plugin, clear all the site cache & check again.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
done
PenciDesign Supporter replied
Staff Reply
Hi,
Can you send me a video recording of this issue? I've checked your site and have not found any problem.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
the problem is that the site reloads twice try to use it
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site and have not found any problem anymore, so what is the problem with your site now?
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
I deleted the popup to see if that was causing the site to load twice and that was not the problem
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site, all the popup content doesn't show anymore. You should check again on the private/incognito mode.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
yes all
PenciDesign Supporter replied
Staff Reply
Hi,
Have you cleared all the site cache?
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
nothing the problem is not theirs in fact I removed the popup from the site and still it reloads twice and I don't really know where this thing is coming from..
Paxos Magazine replied
Customer Reply
yes i sent a ticket to them as well because this problem was not there before and the setting and done correctly..
PenciDesign Supporter replied
Staff Reply
Hi,
The problem is that the widget you've used doesn't support multilanguage and it shows all the widgets at the same time.
You should contact the plugin author to get an efficiency solution because it doesn't relevant to the Soledad theme.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
as you can see from the screen the 'popup setting is set correctly in the corresponding languages, this problem was not there before
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked your site, the problem is that you've added 2 popup content, so your site show both when opening.
Please check all the popup content & settings then check again.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
made a video as you can see besides the site has become very slow it loads twice..
don't mind the logo removed soon it will be changed
Paxos Magazine replied
Customer Reply
ok I reloaded the popp try entering the site it loads several times....
Paxos Magazine replied
Customer Reply
I assure you it loads twice from pc than mobile and if I load then the popup which now I have disabled it appears twice and this is a problem and also WPML now shows up strange on first opening you broke something in the site
PenciDesign Supporter replied
Staff Reply
Hi,
I've checked and have not found this issue on my phone, here is a video recorder:
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
I have already done those procedures even before writing but the problem still remains
PenciDesign Supporter replied
Staff Reply
Hi,
I mean your site still load content from the cache system, so all the change I've made for your site doesn't apply.
Please clear all the WordPress cache, server cache then check again.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
I'm sorry but I didn't understand what I have to do to fix
PenciDesign Supporter replied
Staff Reply
Hi,
The problem is that your site still loads content from the cache, so all the new change still does not apply to your site.
Please bypass the cache system by adding some extra parameters to your site URL (for example https://www.paxosmagazine.com/?cache=false) then check again.
Regards,
PenciDesign.
Paxos Magazine replied
Customer Reply
done but it keeps giving me the same problem
PenciDesign Supporter replied
Staff Reply
Hi,
For this case, please delete the Penci Shortcode & Performance plugin, then re-install it by go to Appearance → Install Plugins.
Regards,
PenciDesign.
Paxos Magazine started the conversation
Conversation Start
I have a problem with the site when I open it from both mobile and pc it reloads twice and when I open the menu from mobile and try to change the language as soon as I click the drop down menu to change the site it randomly reloads and always puts Italian language WPML and set correctly so I think it's really a problem with the site
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