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Public Ticket #22163

Website Won't Load Any Soledad Features

Conversation thread

madelynharris93 replied

Customer Reply

Thanks for checking that. 10Web is a service I use to speed up my website — site speed drops dramatically without it. What are the benefits of the Penci Shortcodes & Performance plugin? Would it be crucial if I deactivated that plugin?

PenciDesign Supporter replied

Staff Reply

Hi,

I've checked your site, the problem is you can't use/activate both plugins 10Web Booster & Penci Shortcodes & Performance at the same time because some functions conflict.

I've turned off the 10Web Booster and enabled the Penci Shortcodes & Performance plugin, and your site working properly.

Please check.

Regards,
PenciDesign.


madelynharris93 replied

Customer Reply

Hi there, turns out the plugin that was causing the issue was Penci Shortcodes & Performance. However, this is a required plugin. What should I do?

PenciDesign Supporter replied

Staff Reply

Hi,

The problem is that you've to install & activate multiple optimized plugins, so your site now conflict & can't display properly.

Please disable all plugins (excluding the plugin that comes with Soledad), then re-activate them one by one to check which plugin causes this issue.

Regards,
PenciDesign.

madelynharris93 started the conversation

Conversation Start

I've uplaoded the Soledad theme and have finished most of the customizations. From the Wordpress dashboard, my site looks normal. However, when I open a new browser (not from the admin panel) and type in my website, the site is completely broken. No features from the Soledad theme are appearing - help?! (screenshot attached of what homepage looks like on a new browser)
What do I do to fix this? 

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