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Public Ticket #22304

Update theme changes the background image section in mobile

Conversation thread

firosyd replied

4 years ago
Customer Reply

Thanks for the video. 

Really, I don't know what to say, because I did as you did to configure the image of the background section on mobile. Simply the X position controls did not respond. 

But now that you've set it up again, I've logged in and tried fiddling around and it's again responding to the command. 

Honestly all this was a mystery, because I saw that with you the problem did not exist. No wonder I'm mystic! :)

Thank you for everything.
Regards

firosyd replied

4 years ago
Customer Reply

Hi there,

I get triying in another computer  and there I didn't get to setup of image section background in mobile as many as happened in my computer. The mistery follows.    

firosyd replied

4 years ago
Customer Reply

Hi there,

Now I am more surprise, for here nothing happens as I modify the setiings. I follow your steps but nothing. But it was working without issues. I already had done the settings before and it was ok. 

Would be possible you modify the settings to me? Untill I discover what happened here. Will be that my computer have something stranger, virus, etc.? 

Already I don't know what thinking... 

PenciDesign Supporter replied

4 years ago
Staff Reply

Hi,

I've modified the background settings for each device properly without any issue, here is a screenshot on the mobile view (you should select % unit to get the correct result):

QOYfjpa.png

Please try to check again.

Regards,
PenciDesign.


PenciDesign Supporter replied

4 years ago
Staff Reply

Hi,

My email: pencidesign.help@gmail.com

Regards,
PenciDesign.

firosyd started the conversation

4 years ago
Conversation Start

Hi there,

Today I made an update of theme to new version.

After that I noted a issue with the background image section where there is the image of person.

The settings to the background image section is custom to the position and position X (it was where I customize the position to display the person), however it seems that it isn't working since nothing happens in Position X (horizontal).

I noted the issue after last version that I installed here (today). So, the image of figure (owner of site) added in background image top in mobile view not appears as you can see on the attached image.

Thanks in advance.

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