Fatal Error when adding Elementor Pro

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

The buy demo button only showing on our demo site, it doesn't available on your site, here is a screenshot:

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've config your site again.

If you have another requirement, please take a screenshot and take a note, this is an easy solution for our team to check and help you customize.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please re-send me the admin password, I'll make some customization & change the settings for your site.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I'm currently checking your video & then updating this ticket soon.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've config your site the same as the demo.

Please check then add more content.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Your site now currently look like as our demo site, so which element/area do you want to set up?

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please send me the URL of the demo you want to set up, I'll check and help you import it for your site.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

This is not an issue of the Soledad theme, so you should zip the elementor-pro (wp-content/plugins/elementor-pro) folder on the current site & use it on another site.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I've fixed the Elementor PRO plugin issue. This is an error from the Elementor plugin, here is a similar case from StackOverflow: https://stackoverflow.com/questions/73276652/fatal-error-uncaught-reflectionexception-method-get-site-editor-type-does-not

Now you can import the demo and start building your site with Soledad.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

I'm logged in to your site via FTP and now working on it.

Please keep waiting.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please config the FTP account you've sent can access the WordPress installation folder, I need to modify some files.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please upload the Elementor PRO version to your site, I'll check and help you config it.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account & FTP login information in a PRIVATE reply.
I'll log in and try to help you.

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Please read the refund policy here then make a new request by following this link: https://themeforest.net/refund_requests/new

Regards,
PenciDesign.

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

Thank you for your let me know, maybe the problem is due to a conflict between the plugins.

Regards,
PenciDesign.

markc1543 replied

3 years ago

Customer Reply

I have deleted it since as it happened 4 times in a row and the only way to get things to work, was to delete the full installation and re install WP and then this

PenciDesign Supporter replied

3 years ago

Staff Reply

Hi,

For this case, please send me your WordPress admin account in a PRIVATE reply.
I'll log in and try to help you.

Regards,
PenciDesign.

markc1543 started the conversation

3 years ago

Conversation Start

The plugins that come with your template include Elementor and I have an account with them to activate it. I also want to use my Elementor Pro but when I add it, it sends the template to a fatal error.

Fatal error: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/amazingfoodstv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php:45 Stack trace: #0 /home/amazingfoodstv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(45): ReflectionClass->getMethod('get_site_editor...') #1 /home/amazingfoodstv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php(126): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_site_editor_type_bc() #2 /home/amazingfoodstv/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): ElementorProModulesThemeBuilderDocumentsTheme_Document::get_create_url() #3 /home/amazingfoodstv/public_html/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): ElementorCoreCommonModulesFinderCategoriesCreate->create_item_url_by_document_class('ElementorPro\\Mo...') # in /home/amazingfoodstv/public_html/wp-content/plugins/elementor-pro/modules/theme-builder/documents/theme-document.php on line 45